Developer portal
Frictionless Integration Experience
Hola Cash, a SaaS payment OS company, offered a Developer Portal with essential documentation—but it lacked clarity, structure, and ease of use. Developers found the portal difficult to navigate and often struggled to understand the integration process, leading to delays and increased support needs.
Client
Hola Cash
Services
Visual Design UI & UX Design
Industries
Fintech
Date
2022
The challenge
Detected opportunitties
1. Scalability 2. Cohesion and order: Information mixed between sections, information saturation 3. Clear path to register 4. Products showcased by user needs: Users can’t find the information they are looking for. 5.Responsive across multiple devices
Design direction
The goal was to create a developer experience that felt clear, trustworthy, and easy to navigate. I reorganized the portal’s structure to reduce friction, introduced step-by-step guides and visual references to simplify integration, and applied a consistent design system that aligned with Hola Cash’s brand. Collaboration with engineers and technical writers ensured content was not only accurate but actionable.
The redesigned portal drastically improved the developer experience, reducing friction during integration and lowering support requests. Developers could now self-serve with confidence, accelerating adoption and contributing to Hola Cash’s growth as a trusted payment platform.
