Patient App
Redesigning the Osmind Patient App
I lead the re-design of a scalable, multi-tenant patient app that simplifies appointment management, document access, and progress tracking—helping patients stay engaged in their healthcare journey.
Client
Osmind
Services
Visual Design UI & UX Design
Industries
Health Care
Date
Dec 2024
The challenge
The previous experience
The previous patient app had activation issues, inconsistent design, and made it hard to find key features like surveys, documents, and appointments. The disjointed structure and misalignment with the EHR product hurt usability and trust. From users, we learned that: • Tracking medical history and progress was fragmented • Sharing information across providers was difficult • MBC results (e.g., PHQ-9) weren’t visible to patients
Goals
• Increase engagement by improving MAU/DAU • Strengthen patient-provider communication • Build a seamless, ongoing Osmind-patient connection • Improve app reliability and scalability • Deliver a cohesive, best-in-class patient experience
Empowering patients through data-driven mental health insights
Measurement-Based Care (MBC) is key to effective treatment, but in the previous app, results like PHQ-9 were hard to find and lacked context. I redesigned the MBC experience to make results more accessible, visual, and informative, helping patients understand their progress and stay engaged in their care.
Multitenant
The Osmind Patient App empowers users to manage their care across multiple clinics effortlessly. Patients can switch between clinics, schedule appointments, contact their providers, and access prescriptions, lab results, invoices, and insurance claims—all within a single app. Key medical data, including Measurement-Based Care (MBC) results, medical history, and medications, stays unified across clinics, ensuring continuity of care and a frictionless patient experience—no matter where they receive treatment.
Usability tests received highly positive feedback from both patients and providers, highlighting the value of the app’s integration with the EHR. However, as the company shifted its strategy from building a best-in-class EHR to becoming a Management Services Organization (MSO), we paused the patient app redesign to focus on the new priorities, particularly revenue cycle management and operational scalability.
